Privacy & Cookies Policy
Privacy & Cookies Policy
Optimum Heating and Electrical
Unit 11 Chivenor Business Park, Barnstaple, Devon, EX31 4AY
Last updated: 25/06/2025
Who we are
Our website address is: https://www.optimumheating.co.uk, and this site is the property of Optimum Heating and Electrical, located at Unit 11 Chivenor Business Park, Barnstaple, Devon, EX31 4AY.
For any queries regarding your personal data, please contact us at info@optimumheating.co.uk or by post at the address above.
What personal data we collect and why
We may collect your personal data through forms, cookies, and analytics tools. This typically includes your name, email address, phone number, IP address, and technical preferences. The data is used solely to deliver our services, respond to enquiries, and for internal analysis to improve our website.
We will not share your personal data with third parties unless required by law or you have given explicit consent.
Comments and Uploaded Media
If you leave comments or upload images to our website, we collect the information provided along with metadata such as IP address and browser details. Avoid uploading images with embedded location data (EXIF GPS) if privacy is a concern.
Contact Forms
Data submitted via our contact forms is stored securely and used to respond to your enquiry or follow up on our services. This information may be retained for ongoing communication unless you request its removal.
Embedded Content
Articles and service pages may include embedded content (e.g., videos, maps, articles). This content behaves as if you have visited the source website directly and may collect additional data or set cookies.
Cookies and Consent Management
Our website uses cookies to personalise content and ads, provide social media features, and analyse our traffic. Some cookies are essential for website functionality, while others require your explicit consent.
You can manage or withdraw your consent at any time using our Cookie Settings panel accessible from the website footer.
Cookie Categories:
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Necessary – Required for site functionality.
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Preferences – Remember your choices.
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Statistics – Help us understand user behaviour anonymously.
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Marketing – Used to show you relevant ads and content.
Cookie Declaration
Below is a sample of the types of cookies we use. A full cookie declaration with up-to-date names and expiry periods can be found on our Cookie Consent Manager.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| CookieConsent | optimumheating.co.uk | Stores your cookie consent preferences | 1 year | HTTP Cookie |
| _ga | Google Analytics | Generates anonymous usage statistics | 2 years | HTTP Cookie |
| _gid | Google Analytics | Tracks user behaviour across sessions | 24 hours | HTTP Cookie |
| ads/ga-audiences | Google Ads | Re-engages users with tailored advertising | Session | Pixel |
Analytics
We use Google Analytics to track visitor behaviour and website performance. For more on how your data is processed, visit: Google Analytics Privacy.
Data Retention
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Visitor comments and contact submissions may be retained indefinitely unless removal is requested.
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Customer data is stored securely and only as long as necessary for business operations.
Your Rights
You have the right to:
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Request access to personal data we hold.
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Request correction or deletion of your data.
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Withdraw consent for data usage at any time.
To exercise your rights, please contact us at info@optimumheating.co.uk.
Data Sharing and Security
We do not share your data with third parties unless required for service provision or by law. Visitor data may be checked via automated spam detection systems.
Contact Information
Email: info@optimumheating.co.uk
Post: Optimum Heating and Electrical, Unit 11 Chivenor Business Park, Barnstaple, Devon, EX31 4AY
ACCREDITATIONS
Address
Optimum Heating & Electrical
Unit 11 Chivenor Business Park
Barnstaple, Devon. EX31 4AY